01At a glance
| When you request a refund | What you get back |
|---|---|
| Before your batch starts | Full fee paid, minus a ₹2,000 processing fee |
| Within the first 3 class days of your batch | 50% of the fee paid |
| After the 3rd class day | No refund |
| If Zilliant cancels or reschedules your batch | Full refund, or a move to another batch — your choice |
The “class days” are the first three scheduled sessions of your batch, counted from its start date — whether or not you attend them.
02How to request a refund
Email hello@heyzillion.com from your registered email address with:
- your full name and registered phone number;
- the program, level and batch you enrolled in;
- your payment reference or transaction ID; and
- the reason for cancellation (optional — it helps us improve).
The date and time we receive your email decides which refund window applies. Requests made by phone or chat must be confirmed by email.
03Processing time
Approved refunds are initiated within 7–10 working days to the original payment method, through the payment partner you paid with (Razorpay, Cashfree or PhonePe). Your bank or card issuer may take a few more days to credit it. We cannot refund to a different account or in cash.
04EMI and education-loan payments
- If you paid through an EMI or loan partner, the refundable amount is paid to the lender to close or reduce your loan, not to you.
- Interest already charged, loan-processing fees, foreclosure or cancellation charges are set by the lender and are your responsibility.
- Your EMIs continue until the lender confirms the loan is closed — please follow up with the lender and keep paying any instalments due until then.
05When refunds are not available
- Requests received after the 3rd class day of your batch.
- Not attending sessions, or not using the recordings and materials.
- Access terminated for a breach of our Terms of Service — including misuse, downloading, sharing or uploading of class recordings or course materials.
- Student-fee enrolments where student status could not be verified — the difference up to the regular fee remains payable.
06Moving to another batch
If you cannot continue with your batch, you may request a move to a later batch instead of a refund. Transfers are approved at our discretion and subject to seat availability. A transfer does not restart the refund windows.
07Certificates and access after a refund
Once a refund is processed, your access to live sessions, recordings and course materials ends, and you will not be eligible for a Certificate of Completion for that program.
08Questions or disputes
If you have a question about a refund, or disagree with a decision, write to us and we will review it. You can also contact our Grievance Officer.